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Machine generated contents note: Preface.Acknowledgments.About the Authors.Chapter 1. Project Management Issues and Challenges.Chapter 2. The Project Management Life Cycle.Chapter 3. ROI Methodology Basics.Chapter 4. Achieving Business Alignment with the Project.Chapter 5. Measuring Reaction and Learning.Chapter 6. Measuring Application and Implementation.Chapter 7. Measuring Business Impact.Chapter 8. Isolation of Project Impact.Chapter 9. Converting Data to Money.Chapter 10. Measuring the Intangibles.Chapter 11. Monitoring Project Costs and Calculating ROI.Chapter 12. Forecasting Value, Including ROI.Chapter 13. Reporting Results.Chapter 14. Implementing and Sustaining ROI.Notes.Index.

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