Lean six sigma case studies in the healthcare enterprise [electronic resource] / Sandra L. Furterer.

9781447155836 electronic book
1447155831 electronic book
9781447155829
1447155823

London ; New York : Springer, [2014]

©2014

English

1 online resource (400 pages) : illustrations.

RA399.A1 L42 2014eb

362.1068

This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. -- Provided by publisher.

Includes bibliographical references and index.

Access limited to authorized users.

Description based on online resource; title from PDF title page (ebrary, viewed January 2, 2014).

Original 9781447155829

Online Resources > Ebooks
All Resources