Business process maturity [electronic resource] : a comparative study on a sample of business process maturity models / Amy Van Looy.
Looy, Amy Van, author.
2014
HF5548.2
Available Online

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Title Business process maturity [electronic resource] : a comparative study on a sample of business process maturity models / Amy Van Looy.
Author Looy, Amy Van, author.
ISBN 9783319042022 electronic book
3319042025 electronic book
9783319042015
DOI https://doi.org/10.1007/978-3-319-04202-2
Published Cham : Springer, 2014.
Language English
Description 1 online resource (xiv, 87 pages) : color illustrations.
Item Number 10.1007/978-3-319-04202-2 doi
Call Number HF5548.2
Dewey Decimal Classification 658.0285
Summary Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules, etc., business process maturity models (BPMMs) have been introduced to help organisations gradually assess and improve their business processes (e.g. CMMI or OMG-BPMM). In fact, there are now so many BPMMs to choose from that organisations risk selecting one that does not fit their needs, or one of substandard quality. This book presents a study that distinguishes process management from process orientation so as to arrive at a common understanding. It also includes a classification study to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector.
Bibliography, etc. Note Includes bibliographical references.
Access Note Access limited to authorized users.
Source of Description Description based on online resource; title from PDF title page (SpringerLink, viewed February 3, 2014).
Series SpringerBriefs in business process management. 2197-9618
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