Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
2013
HF5549.5.P37 M35 2013
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Title
Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
ISBN
9781849283830
9781849284868 (electronic bk.)
9781849284868 (electronic bk.)
Published
Ely, Cambridgeshire : IT Governance Publishing, 2013.
Language
English
Description
1 online resource (175 pages)
Call Number
HF5549.5.P37 M35 2013
Dewey Decimal Classification
658.4/013
Access Note
Access limited to authorized users.
Source of Description
Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
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