Introduction: Developments in conflict management / William K. Roche, Paul Teague, and Alexander J.S. Colvin
The goals and assumptions of conflict management in organizations / John W. Budd and Alexander J.S. Colvin
Labor-management conflict: where it comes from, why it varies, and what it means for conflict management systems / John Godard
Employment rights and workplace conflict: a governance perspective / Cynthia Estlund
HRM and conflict management / Douglas M. Mahony and Brian S. Klaas
Collective bargaining and grievance procedures / David Lewin
Third-party processes in employment disputes / William Brown
Interest-based bargaining / Joel Cutcher-Gershenfeld
Grievance procedures in non-union firms / Alexander J.S. Colvin
Workplace mediation / Paul L. Latreille and Richard Saundry
The organizational ombudsman / Mary Rowe and Howard Gadlin
Line managers and workplace conflict / John Purcell
Conflict management systems / William K. Roche and Paul Teague
Using mediation to manage conflict at the United States postal service / Lisa Blomgren Amsler
The evolution of a labor-management partnership: the case of Kaiser permanente and the coalition of Kaiser permanente unions / Adrienne E. Eaton and Thomas A. Kochan
"Med + arb" in the New Zealand police / Ian McAndrew
Experiences of judicial mediation in employment tribunals / Peter Urwin and Paul L. Latreille
Conflict resolution in Germany / Martin Behrens
Conflict resolution in Japan / John Benson
Conflict resolution in the United States / David B. Lipsky, Ariel C. Avgar, and J. Ryan Lamare
Conflict management in Australia / Bernadine Van Gramberg, Greg J. Bamber, Julian Teicher, and Brian Cooper
Conflict resolution in New Zealand / Erling Rasmussen and Gaye Greenwood
Conflict resolution in the United Kingdom / Richard Saundry and Gill Dix
Conflict resolution in China / Mingwei Liu.