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E-government and employment services [electronic resource] : a case study in effectiveness / Maria Grazia Fugini, Piercarlo Maggiolini, Ramon Salvador Valles.

9783319020303 electronic book
3319020307 electronic book
9783319020297
3319020293

Berlin : Springer, [2014]

©2014

English

1 online resource.

10.1007/978-3-319-02030-3 doi

HD5934

331.1280285

This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d?Ocupaci ̤de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed. In addition, the extent to which each system has been a driver of employment within its region and country is evaluated in relation to the impact of the industrial and commercial background. Readers will gain a deeper understanding of the main factors that might influence the effectiveness of e-Government and appreciate how the use of information and communication technology (ICT) may appear to improve the execution of government functions yet not achieve a true increase in effectiveness.

Includes bibliographical references.

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Description based on print version record.

SpringerBriefs in applied sciences and technology. PoliMI SpringerBriefs.

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