Achieving competitive advantage through quality management [electronic resource] / Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot, editors.
Peris-Ortiz, Marta, editor.; Álvarez-García, José, editor.; Rueda-Armengot, Carlos, editor.
2015
HD62.15
Available Online

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Title Achieving competitive advantage through quality management [electronic resource] / Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot, editors.
ISBN 9783319172514 electronic book
3319172514 electronic book
9783319172507
DOI https://doi.org/10.1007/978-3-319-17251-4
Published Cham : Springer, 2015.
Language English
Description 1 online resource (xi, 312 pages) : illustrations.
Item Number 10.1007/978-3-319-17251-4 doi
Call Number HD62.15
Dewey Decimal Classification 658.4/013
Summary This book examines the ways in which quality management methods, tools, and practices help improve an organization's performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today's challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
Note Includes index.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (SpringerLink, viewed June 30, 2015).
Added Author Peris-Ortiz, Marta, editor.
Álvarez-García, José, editor.
Rueda-Armengot, Carlos, editor.
Linked Resources Online Access
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All Resources
Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres
Chapter 2 Quality Certifications as a Hotel Selection Criterion
Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector
Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry
Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations
Chapter 6 Integrated Management Systems
Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation
Chapter 8 How Communication and Control Processes Improve Quality
Chapter 9 An Application of the SERVPERF Model in a Sports Centre
Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings
Chapter 11 Excellence in Tourism Destinations
Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments
Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels
Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services. .

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