Transforming the patient experience [electronic resource] : a new paradigm for hospital and physician leadership / William T. Choctaw.
Choctaw, William T., author.
2016
RA399.A1
Available Online

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Title Transforming the patient experience [electronic resource] : a new paradigm for hospital and physician leadership / William T. Choctaw.
Author Choctaw, William T., author.
ISBN 9783319169286 (electronic book)
3319169289 (electronic book)
9783319169279
3319169270
Published Switzerland : Springer Science and Business Media, 2016.
Language English
Description 1 online resource : illustrations
Call Number RA399.A1
Dewey Decimal Classification 362.1/068
Summary "This book provides an organizational model of the common ground needed to improve patient care and adapt to today’s healthcare environment. The relationship between a hospital CEO and a general surgeon and how they aligned, motivated and partnered with physicians to change the culture of a hospital and implement patient oriented systems is the essential element of this text. Sustainable transformation processes will also be presented for the various roles and contributions of the healthcare team. Written from a team perspective, Transforming the Patient Experience is a practical guide for healthcare team members and leaders to follow"--Provided by publisher.
Bibliography, etc. Note Includes bibliographical references and index.
Access Note Access limited to authorized users.
Available in Other Form Print version: 3319169270
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
1. Change Is Inevitable
2. The Power of Common Ground
3. Relentless Pursuit of "0" Harm
4. The Patient Experience
5. Physician Champions
6. Hospital Champions
7. Lean Six Sigma: The Joint Commission
8. Process Excellence
9. Summary.

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