Chapter 1 Introduction
Chapter 2 The World Today
Understanding how the client Arrived to the Current Profile
Chapter 3 The Doctor's Office Clients
Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.
Chapter 5 Selecting New Members for the Clinic's Staff: The Search for New Talents
Chapter 6 The Preparation of the Clinic's Staff
Chapter 7 Basic Areas of Customer Service in Medical Clinics
Chapter 8 The Process of Communicating with the Client
Chapter 9 Managing the Client's Time Perception
Chapter 10 Pearls of Wisdom in Customer Service
Real-Life Stories.