Managing reputation in the banking industry [electronic resource] : theory and practice / Stefano DellAtti, Annarita Trotta, editors.
Dell'Atti, Stefano, editor.; Trotta, Annarita, editor.
2016
HG1615
Available Online

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Title Managing reputation in the banking industry [electronic resource] : theory and practice / Stefano DellAtti, Annarita Trotta, editors.
ISBN 3319282565 (electronic book)
9783319282565 (electronic book)
3319282549
Imprint [Cham] : Springer, 2016.
Language English
Description 1 online resource
Call Number HG1615
Dewey Decimal Classification 332.1068
Summary The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management. .
Bibliography, etc. Note Includes bibliographical references.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (viewed May 5, 2016)
Added Author Dell'Atti, Stefano, editor.
Trotta, Annarita, editor.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Frontmatter.
Part I: Theoretical Foundations.
Chapter 1: Reputation, Reputational Risk And Reputational Crisis In The Banking Industry: State Of The Art And Concepts For Improvements.
Chapter 2: Reputation, Reputational Crisis And Corporate Social Responsibility Of Banks: Measurement And Relationships
Part II: Learning From Case Studies
Chapter 3: The Libor Case And Focus On Barclays
Chapter 4: The Case Study Of Goldman Sachs
Chapter 5: The Case Study Of Lehman Brothers
Chapter 6: Unicredit And Reputation: A Journey Integrating Stakeholders' Perceptions Into Business Planning And Strategies
Chapter 7: Intesa Sanpaolo: A Case Study On Reputation Management And Its Relationship To Corporate Social Reputation
Part III: From Experience To Knowledge
Chapter 8: Managing Reputation: Reflections And Operational Suggestions.

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