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Foreword; Contents; Contributors; Chapter-1; E-Government 2.0: Back to Reality, a 2.0 Application to Vet; 1.1 From E-Government to E-Government 2.0; 1.2 Web 2.0 as a New Opportunity for E-Government; 1.3 E-Government 2.0 Characteristics; 1.4 E-Government 2.0 Issues; 1.5 E-Government 2.0 Global Research Questions; 1.6 Presentation of the Book; 1.7 Conclusion and Future Outlook; References; Chapter-2; Social Media-based Government Explained: Utilization Model, Implementation Scenarios, and Relationships; 2.1 Introduction; 2.2 The Confusion: Web 1.0, Web 2.0, Social Media, and SNS.

2.3 E-Government, Government 2.0, and Open Government2.4 E-Government vs. SMBG; 2.5 Methodology; Web Survey; Web 2.0 Initiatives; 2.6 Results; SMBG Model Stages; SMBG Stage 1: Information Socialization; SMBG Stage 2: Mass Collaboration; SMBG Stage 3: Social Transaction; SMBG Implementation Scenarios; Scenario 1: Standalone SMBG; Scenario 2: Nested SMBG; Scenario3: Hybrid government; Relationships in SMBG; C2G informational relationship; C2G service relationship; 2.7 Concluding Remarks; References; Chapter-3; Moving Toward Web 2.0-Enhanced E-Government in Small-Town Pennsylvania.

3.1 Background3.2 The Case Study Objectives; 3.3 Research Design; 3.4 Methods; 3.5 Case Description; Introducing the Borough of State College; The Goals of the State College Borough Portal Redesign; Usage of Social Media in State College; Social Media Challenges; Social Media Toolbox: Twitter, Facebook, YouTube, and LinkedIn; Social Media Policy; What's Next?; 3.6 Conclusion; References; Chapter-4; Government 2.0: A Change Towards Citizen Participation in Arab Countries; 4.1 Introduction; 4.2 What is Web 2.0?; 4.3 Stages of Implementation: Government 2.0 vs. Government 1.0.

4.4 Overview of Arab CountriesSocial Demographics; Education; Politics; Technology; 4.5 Analysis of Using Web 2.0 Technology in Arab Countries; Methodology; Findings; 4.6 Conclusion and Recommendations; Limitations and Suggestions for Future Research; Recommendations for Arab Governments; References; Chapter-5; Citizen-Driven Design: Leveraging Participatory Design of E-Government 2.0 Through Local and Global Collaborations; 5.1 Introduction; 5.2 The Background and Setting; 5.3 Theoretical Framework which Pinpoints Incremental Innovation.

Localizing Innovation by Supporting Incremental Change ProcessesCitizen-Driven Design Involves Tensions, Frictions and Flows; Multi-stakeholder Cooperation-Crossing Borders; 5.4 Methodological Approach; 5.5 Phase One: Trans-local Prototyping; Friction A: Establishment of a Framework of Fundingand Infrastructure by Prototyping; Friction B: How Deep Is the Participation in Trans-local Prototyping?; 5.6 Phase Two-Formalising a Proof-of-Concept; Friction C: The Painful Art of Staying Within the Form; Friction D: Life-Cycle Approaches Versus Development-in-a-Box.

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