Preface; Acknowledgements; Contents; About the Author; 1 Introducing Quality Management System; Abstract; 1.1 Introduction; 1.2 Relating Internal and End Customers; 1.3 Understanding Quality; 1.3.1 Needs and Expectations of Internal and End Customers; 1.3.1.1 Needs and Expectations of End Customer; 1.3.1.2 Needs and Expectations of RF Filter Assembly; 1.4 Quality Management System; References; 2 Establishing ISO 9001 QMS Documentation; Abstract; 2.1 Documented QMS; 2.1.1 Needs for Documentation; 2.1.2 Basic Considerations; 2.2 Process Approach; 2.2.1 Defining Process Characterization

2.2.2 Monitoring and Measurement2.2.2.1 Control Purposes; 2.2.2.2 Ensuring Process Effectiveness; 2.2.2.3 Improving Process Efficiency; 2.3 Illustrating Process Characterization; 2.3.1 Inputs; 2.3.2 Process Procedure with Acceptance Criteria; 2.3.3 Quality Needs of Internal Customer; 2.3.4 Monitoring and Measurement; 2.3.5 Outputs; 2.4 Process Approach for Controlling Engineering Documents; 2.4.1 Inputs and Outputs; 2.4.2 Quality Needs of Customers and Acceptance Criteria; 2.4.3 Monitoring and Measurement; 2.5 QMS Processes; 2.5.1 Sequence and Interaction of QMS Processes

2.5.1.1 Illustration2.5.1.2 Additional Information for Process Interactions; 2.6 QMS Documents; 2.6.1 Quality Manual; 2.6.2 Expertise for Preparing QMS Documents; References; 3 Management Processes; Abstract; 3.1 Introduction; 3.2 Organization and Its Context; 3.2.1 Documentation Requirements; 3.2.1.1 The Procedure; 3.2.1.2 Suggested List of External and Internal Issues; 3.2.2 Monitoring External and Internal Issues; 3.2.2.1 Internal Issues; 3.3 Needs and Expectations of Interested Parties; 3.3.1 Interested Parties; 3.3.2 Requirements of Interested Parties

3.3.3 Determining, Monitoring and Reviewing3.4 Scope of Quality Management System; 3.5 Quality Management System and Its Processes; 3.5.1 Establishing QMS; 3.5.1.1 Characterizing QMS Processes; 3.5.1.2 Assigning Responsibilities and Authorities; 3.5.1.3 Addressing Risks and Opportunities; 3.5.2 Implementing, Maintaining and Improving QMS; 3.5.3 Maintaining and Retaining Documented Information; 3.5.3.1 Retaining Documented Information; 3.6 Leadership; 3.6.1 Leadership and Commitment; 3.6.1.1 Taking Accountability; 3.6.1.2 Establishing Quality Policy and Quality Objectives

3.6.1.3 Integrating QMS with Business Processes3.6.1.4 Promoting Process Approach and Risk-Based Thinking; 3.6.1.5 Ensuring the Resources for QMS; 3.6.1.6 Communicating QMS Requirements; 3.6.1.7 Achieving the Intended Results of QMS; 3.6.1.8 Engaging, Directing and Supporting the Effectiveness of QMS; 3.6.1.9 Promoting Improvement; 3.6.1.10 Supporting Other Management Roles; 3.6.2 Customer Focus; 3.6.3 Establishing and Communicating Quality Policy; 3.6.3.1 Communicating Quality Policy; 3.6.4 Organizational Roles, Responsibilities and Authorities; 3.7 Planning