Customer service training : advice from the business world / Alice Bahr
Creating a comprehensive training plan for better customer service experiences in your library / Karen Glover
Cultivating an 'always say yes' attitude without causing chaos and confusion / Cheryl McGrath and Paul Bellenoit
Instilling a service focus in student workers / Jordan Jefferson and Mike VanderHeijden
Being mini detectives and secret shopping / Sarah Hamill
Using volunteers to expand the walls of the library : books for wider horizons at Oakland Public Library / Laurie Willhalm
Customer service training in an academic technical library / Anne Marie Casey and Kathleen Citro
A prescription for creating a culture of customer service / Valerie S. Gordon and Lee Vucovich
More libraries, more opportunities for customer service training / Lois Albertson and Jeannette Smithee
Designing the customer-centric library culture : MPL's customer service revolution as a case study in design thinking / Andrea Cecchetto
Library reality TV : using improv techniques to transform your approach to customer service / Jennifer Laredo, Melissa Maglio, Heidi Murphy
Providing stellar interlibrary loan service to borrowing libraries and your own local patrons : it's all about sharing / Sue Kaler
Providing remarkable customer service and resources across a health care system / Donna McCloskey
Values-based customer service : 21st-century customer service for public libraries? / Lewis Belfont
Give a pickle, get a smile! : sweet, isn't it? / Mou Chakraborty.