Part I. Evaluation : process and models
Evaluation issues
Evaluation models
Part II. Methodology concerns
Qualitative tools
Quantitative tools
Analysis of data
Part III. Evaluation of library operations
Evaluation of operations
Evaluation of technical services
Evaluation of interlibrary loan
Evaluation of automated systems
Evaluation of materials handling systems
Part IV. Evaluation of library services
Library users and nonusers
Evaluation of the physical collection
Evaluation of electronic resources
Evaluation of eBooks
Evaluation of reference services
Evaluation of information literacy
Evaluation of summer reading programs
Evaluation of customer service
Evaluation of social media
Evaluation of physical space
Evaluation of the user experience
Part V. Evaluation of library outcomes
Evaluating the broader perspective
Outcomes and value
Economic impacts
Evaluation of social impacts
Communicating the value of the library.