Title
Conversations about job performance: a communication perspective on the appraisal process / Michael E. Gordon and Vernon D. Miller.
Edition
1st ed.
ISBN
9781606490747 (pbk.)
9781606490754 (electronic bk.)
Publication Details
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, c2012.
Language
English
Description
1 electronic text (xii, 265 p.) : digital file.
Item Number
10.4128/9781606490754 doi
Call Number
HF5549.5.R3 G673 2012
Dewey Decimal Classification
658.3125
Distributor No.
2 BEP
Summary
Researchers and practitioners have devoted substantial time and effort over many years to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it difficult to provide feedback on performance to their employees. We offer a Communication- Centered Approach (CCA) to performance appraisal that is focused on its most challenging part, viz., the appraisal interview. The CCA is intended to facilitate this discussion between managers and their employees by addressing the communication issues involved in preparing for, conducting, and reporting the results of a conversation about job performance. The CCA is useful because, despite the continuing evolution of performance appraisal, a conversation about the employee's performance is still a very important component of the latest systems. Also, focusing on communication offers a valuable perspective on all aspects of performance appraisal: defining performance and its various facets; how performance information is given and perceived; and the interactional context that affects the meaning of feedback. The CCA, in other words, offers ideas pertinent to the preinterview, interview, and post-interview phases of the performance appraisal process that make discussions of employee performance more effective. Importantly, the communication literature that is the basis for each of these ideas is described and illustrations are offered of how the conceptual foundation may be translated into practice. Samples of materials consistent with the CCA that were developed at a renowned research and development laboratory are woven into the presentation.
Bibliography, etc. Note
Includes bibliographical references (p. 213-253) and index.
Access Note
Access limited to authorized users.
Available Note
Also available in print.
System Details Note
Mode of access: World Wide Web.
System requirements: Adobe Acrobat reader.
Source of Description
Title from PDF t.p. (viewed on December 23, 2011).
Series
Human resource management and organizational behavior collection. 1946-5645
Available in Other Form
Print version: 9781606490747
