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1. What is revenue management and why is it important?
2. Origins and applications of revenue management
3. Introduction to financial analysis of revenue management decisions
4. Setting prices: an overview
5. Revenue management techniques
6. Customer reactions to revenue management techniques
7. Additional tools for analysis of revenue management decisions
8. Revenue management and capacity analysis
9. Revenue management and the theory of constraints
10. Relating revenue management to customer value
11. Are your customers profitable?
12. Making revenue management decisions
13. Emerging issues in revenue management
Notes
References
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