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Introducing Ben
Ben and Jake
Strategy
The instrument cluster
Fear
Mr. Big intervenes
The contract
Culture shock
The grim reaper
The new boss
The good, the bad, and the ugly
Shared fate
What makes a line a good line?
Setting examples
See the light
Teaching the basics
The new incentive scheme
Breaking the eggs to get an omelet
Promotions and shutdowns
Another contract
Back at the factory
Some last thoughts
Teamwork
Waste and reclamation
Mentoring
Cast, in alphabetical order
Index.

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