1. University of Arizona
Nature of the reference service
International students frequent the reference desk
Tracking of reference and other library services transactions
Summary and future plans
2. Bowling Green State University
Description of Bowling Green State University
Nature of the reference service
Maximizing employee assets
The role of reference transactions statistics
Importance of teaching in academic reference services
Using students as employees in chat reference services
Summary and future plans
Bibliography
3. California State University
Fresno
Description of Fresno State
Nature of the reference service
Making space for campus tech help desk in the library and combining the reference & circulation desks
Using statistics for better reference and overall library services
Paramount importance of the reference interview
Reference staff training
Relationship of reference services to other library services
Summary and future plans
4. Florida Atlantic University
Description of Florida Atlantic University
Nature of the reference service
Understanding faculty, students, and their needs is key
Librarianship at a Navitas International Recruiting Program campus
Regular library-environmental scans
Summary and future plans
Bibliography
5. University of Idaho
Description of the University of Idaho
Nature of the reference service
Reference service roles and staffing
Reference statistics and learning outcomes
Service tailored for millennials and generation z's
Summary and future plans
Bibliography
6. Kaplan University
Description of Kaplan University
Nature of the reference service
Best reference communication modes in a largely online environment
Lean, flat, and remotely connected support
Promoting open educational resources (OERs) and library subscriptions - Summary and future plans
7. Princeton University
Description of Princeton University
Nature of Princeton University reference service
Librarian is IN
New personal librarian program
Library collaboration with Princeton writing seminars
Summar and future plans.