Invitations to tender for facility management services : process mapping, service specifications and innovative scenarios / Cinzia Talamo, Nazly Atta.
2019
TS177 .T35 2019
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Unlimited
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Can lend chapters, not whole ebooks
Details
Title
Invitations to tender for facility management services : process mapping, service specifications and innovative scenarios / Cinzia Talamo, Nazly Atta.
Author
Talamo, Cinzia.
ISBN
9783030040093 (electronic book)
3030040097 (electronic book)
9783030040086
3030040089
3030040097 (electronic book)
9783030040086
3030040089
Publication Details
Cham : Springer, c2019.
Language
English
Description
1 online resource (266 pages).
Call Number
TS177 .T35 2019
Dewey Decimal Classification
658.2
Bibliography, etc. Note
ReferencesStandards and Laws; 5 FM Service Monitoring and Control; Abstract; 5.1 Procedures for Service Monitoring and Control; 5.2 SLA and KPI System; 5.3 Reporting; 5.4 Penalty and Incentive Systems; References; Standard and Laws; Website; 6 FM Service Quality and Requirements; Abstract; 6.1 Requirements for Service Providers; 6.2 Quality Policies; 6.3 Risk Management; 6.4 Information and Training; References; Standard and Laws; Websites; 7 Analytical Framework for ITTs; Abstract; 7.1 "Ex Ante" and "Ex Post" Activities in the Preparation of ITTs; 7.2 Reading Keys for ITTs
Includes bibliographical references.
Includes bibliographical references.
Access Note
Access limited to authorized users.
Source of Description
Description based on online resource; title from digital title page (viewed on January 31, 2019).
Added Author
Atta, Nazly.
Series
Springer tracts in civil engineering.
Available in Other Form
Invitations to Tender for Facility Management Services : Process Mapping, Service Specifications and Innovative Scenarios
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