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Part I. Marketing and pricing basics
1. First impressions: hospitality
2. Total media marketing
3. Marketing your passions
4. Setting a price
5. Demographics make a difference
6. Increase sustainability, increase appeal
7. Working with associations and travel agents
8. Mastering public relations
9. Guest communications: a bird in hand
Part II. Web-based marketing
10. Website fundamentals for innkeepers
11. Your social media presence
12. SEO (search engine optimization)
13. Tips and tricks for staying on top of your content
14. The rating game: leveraging consumer reviews
15. Online travel agents (OTAs)
Appendix. Five-month detailed marketing plan
Case study. Bass and Baskets: an innkeeper's passions
Appendix 1. Putting heads in country beds
Appendix 2. List of possible marketing initiatives
Appendix 3. Top tips from successful properties
Author biographies
List of contributors
Index.

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