Human-centered digitalization and services / Marja Toivonen, Eveliina Saari, editors.
Toivonen, Marja, editor.; Saari, Eveliina, editor.
2019
HD45
Available Online

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Title Human-centered digitalization and services / Marja Toivonen, Eveliina Saari, editors.
ISBN 9789811377259 (electronic book)
9811377251 (electronic book)
9789811377242
DOI https://doi.org/10.1007/978-981-13-7725-9
Published Singapore : Springer, [2019]
Language English
Description 1 online resource.
Item Number 10.1007/978-981-13-7725-9 doi
Call Number HD45
Dewey Decimal Classification 658.514
Summary This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift. The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability. Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition. The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.
Bibliography, etc. Note Includes bibliographical references and index.
Access Note Access limited to authorized users.
Digital File Characteristics text file PDF
Source of Description Online resource; title from PDF title page (viewed June 06, 2019).
Added Author Toivonen, Marja, editor.
Saari, Eveliina, editor.
Series Translational systems sciences ; v. 19.
Available in Other Form Print version: 9789811377242
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Chapter 1: Transformations of Services
Chapter 2: Human-centric service co-innovation in public services from a practice-based perspective: a case of elderly care
Chapter 3: Systems perspectives on the interaction between human and technological resources
Chapter 4: HUMAN-CENTERED CO-EVALUATION METHOD AS A MEANS FOR SUSTAINABLE SERVICE INNOVATIONS
Chapter 5: The changing everyday life of families and young people
Chapter 6: Institutional logics in service ecosystems
an analysis of immigration and social inclusion
Chapter 7: The views of professionals on patients' value co-creation activities in public healthcare
Chapter 8: Learning to interpret technological breakdowns: A path to technological literacy
Chapter 9: Aging and technology in Japan and Finland
Comparative remarks
Chapter 10: Robots as social and physical assistants in elderly care
Chapter 11: Innovation by experimenting in public services
Chapter 12: New Information Systems Supporting the Emotional Aspect of Care
Chapter 13: Reframing Autonomy-My Data, Our Data and the Question of Human Dignity
Chapter 14: Elderly care and digital services: Toward a sustainable sociotechnical transition
Chapter 15: The Cinderella Story
Employees Reaching for New Agency in the Digital Era
Chapter 16: How Society Can Maintain Human-Centric Artificial Intelligence.

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