Customer Experience
Customer experience literature analysis based on bibliometry
On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design
Quality and efficiency evaluation of airlines services
Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance
Data Analytics in Service
Collaborative Recommendations with Deep Feed-Forward Networks: an Approach to Service Personalization
Empirical Analysis of Call Center Load & Service Level for Shift Planning
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-Method for Predicting Industrial Costs of Downtime
Half-empty or half-full? A Hybrid Approach to Predict Recycling Behavior of Consumers to Increase Reverse Vending Machine Uptime
Real-Time Prediction of Market Basket Additions as a Way to Enhance Customer Service Levels
Emerging Service Technologies
Artificial Intelligence Theory in Service Management
Conceptualizing the Role of Blockchain Technology in Digital Platform Business
Towards a Better Understanding of Smart Services- a Cross-Disciplinary Investigation
Service robots in the hospitality industry: An exploratory literature review
Understanding FinTech ecosystem evolution through service innovation and socio-technical system perspective
Understanding the Impact of Artificial Intelligence on Services
Service Design and Innovation
Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption
The Case of Data-Driven Services
Service Design for Business Process Reengineering
The SDCS method: a new service design method for companies undergoing a servitization process
Understanding Service Design and Design Thinking Differences Between Research and Practice: An Empirical Study
Upgrading the Data2Action framework: results deriving from ist application in the printing industry
Service Ecosystems
Tiers-Lieu for Services: An Exploratory Approach to Societal Progression
A Service Ecosystem Ontology Perspective: SDG Implementation Mechanisms in Public Safety
Benchmarking the metabolism of European Union countries to promote the continuous improvement of service ecosystems
Ten Years Exploring Service Science: Looking Back to Move Forward
The Digital Twin as a Service Enabler: from the Service Ecosystem to the Simulation Model
Service Management
Is there a relationship of interdependence between resilience, viability and competitiveness? Ditron Ltd. case-study
Modelling Service Processes as Discrete Event Systems with ARTI-Type Holonic Control Architecture
The Role of Error Management Culture and Leadership on Failures and Recovery in Services.