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Achieving organizational excellence : a quality management program for culturally diverse organizations / Flevy Lasrado.

9783319700755 (electronic book)
3319700758 (electronic book)
9783319700748
331970074X

Cham, Switzerland : Springer, 2018.

English

1 online resource : illustrations

10.1007/978-3-319-70075-5 doi
10.1007/978-3-319-70

HD58.8

658.406

This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.

Includes bibliographical references.

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text file PDF

Online resource; title from PDF title page (viewed May 07, 2018).

Management for professionals.

Print version: 9783319700748

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