subjectheading:[Customer services -- Management.] - Search Results - University of Southern Indiana

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1.	The Palgrave handbook of service management / Bo Edvardsson, Bård Tronvoll, editors. Edvardsson, Bo, 1952- editor.; Tronvoll, Bård, editor. Cham, Switzerland : Palgrave Macmillan, 2022. HF5415.5 \| View e-resource \| Available Online \| Detailed record - Similar records
2.	Superior customer value : strategies for winning and retaining customers / Art Weinstein. Weinstein, Art, author. Boca Raton, Florida ; London, [England] ; New York : CRC Press, 2012. ©2012 HF5415.5 .W456 2012 \| View e-resource \| Available Online \| Detailed record - Similar records
3.	Project stakeholder management/ Pernille Eskerod and Anna Lund Jepsen. Eskerod, Pernille.; Jepsen, Anna Lund, 1963- Burlington, Vt. : Gower, 2013. HD69.P75 E845 2013 \| View e-resource \| Available Online \| Detailed record - Similar records
4.	Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel. Altinay, Levent, editor.; Poudel, Surya, editor. Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015. ©2015 HF5415.5 .E543 2015eb \| View e-resource \| Available Online \| Detailed record - Similar records
5.	Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadr[...] Mellouk, Abdelhamid, editor.; Cuadra-Sanchez, Antonio, editor. London, England ; Hoboken, New Jersey : ISTE : Wiley, 2014. ©2014 HF5415.5 .Q355 2014 \| View e-resource \| Available Online \| Detailed record - Similar records
6.	Managing consumer services [electronic resource] : factory or theater? / Enzo Baglieri, Uday Karmarkar, editors. Baglieri, Enzo, editor.; Karmarkar, Uday S. (Uday Sadashiv), editor. Cham : Springer, 2014. HF5415.5 \| View e-resource \| Available Online \| Detailed record - Similar records
7.	Solution business [electronic resource] : designing a platform for organic growth / Kaj Storbacka, Risto Pennanen. Storbacka, Kaj, author.; Pennanen, Risto, author. Cham : Springer, 2014. HF5415.5 \| View e-resource \| Available Online \| Detailed record - Similar records
8.	Customer service management training 101: quick and easy techniques that get great results / Renée Evenson. Evenson, Renee, 1951- New York : American Management Association, c2012. HF5415.5 .E894 2012 \| View e-resource \| Available Online \| Detailed record - Similar records
9.	QUIS 9 symposium: service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. Evardsson, Bo.; Gustafsson, Anders. Bradford, England : Emerald Group Publishing, c2005. HF5415.5 .Q857 2005 \| View e-resource \| Available Online \| Detailed record - Similar records
10.	The real-time contact center/ Donna Fluss. Fluss, Donna. New York, NY : AMACOM Books, c2005. HE8788 .F58 2005 \| View e-resource \| Available Online \| Detailed record - Similar records

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