At your service / directed by Josh Freed.
1997
Linked e-resources
Linked Resource
http://www.aspresolver.com/aspresolver.asp?FLN4;1785041
Details
Title
At your service / directed by Josh Freed.
Published
New York, NY : Filmakers Library, 1997.
Language
English
Language Note
In English.
Description
1 online resource (51 min.)
Duration
005050
Summary
This entertaining video takes a look at attitudes towards service in four western countries: England, France, Canada and the U.S. It gives a historical perspective, taking into account how service is affected by class and culture. In Britain today, almost as a rebellion against the former class system, the service sector is at odds with the public. Sales help and waiters are indifferent to the needs of customers. In France, the idea of the professional waiter emerged after the Revolution. Waiting tables is taken seriously by the French. In America, service is fast and informal, with little line between server and served. American innovations such as supermarkets, fast food chains, and mass marketers like Wal-Marts, have changed the interaction of customer and business. Professor Susan Porter Benson, author of Counter Culture; Margaret Wisser, author of Much Depends on Dinner; Professor Sue Vickers-Thompson, Fellow of Customer Service, at Oxford; John Mariani, author of America Eats Out are among the many experts who comment on the effects of social change on customer relations.
Note
Title from resource description page (viewed June 10, 2015).
Digital File Characteristics
data file
Added Author
Freed, Josh, director.
Gelbart, Arnie, producer.
Gelbart, Arnie, producer.
Series
Filmakers library online
Linked Resources
http://www.aspresolver.com/aspresolver.asp?FLN4;1785041
Record Appears in
Online Resources > Streaming Video
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