Exceptional service, exceptional profit: the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
2010
HF5415.5 .I543 2010
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Details
Title
Exceptional service, exceptional profit: the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
Author
Inghilleri, Leonardo.
ISBN
9780814415382
0814415385
0814415385
Publication Details
New York : American Management Association, 2010.
Language
English
Description
xvi, 170 p.
Call Number
HF5415.5 .I543 2010
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Added Author
Solomon, Micah.
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Online Access
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