Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Morales, Ulka Ranadive.
Jarvis, Alka, author.; Morales, Luis, author.; Ranadive, Ulka, author.
2016
HF5415.5 .J378 2016
Available Online

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Title
Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Morales, Ulka Ranadive.
Author
Jarvis, Alka, author.
ISBN
9780873899352
9781953079671 (e-book)
Published
Milwaukee, Wisconsin : ASQ Quality Press, [2016]
Copyright
©2016
Language
English
Description
1 online resource (181 pages) : illustrations
Call Number
HF5415.5 .J378 2016
Dewey Decimal Classification
658.4013011
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Added Author
Morales, Luis, author.
Ranadive, Ulka, author.
Available in Other Form
Achieving customer experience excellence through a quality management system.
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Online Access
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