Service excellence in tourism and hospitality : insights from Asia / K. Thurimaran, Dirk Klimkeit, Chun Meng Tang, editors.
2021
HF5415.5
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Details
Title
Service excellence in tourism and hospitality : insights from Asia / K. Thurimaran, Dirk Klimkeit, Chun Meng Tang, editors.
ISBN
9783030576943 (electronic bk.)
3030576949 (electronic bk.)
3030576930
9783030576936
3030576949 (electronic bk.)
3030576930
9783030576936
Published
Cham : Springer, [2021]
Language
English
Description
1 online resource
Item Number
10.1007/978-3-030-57694-3 doi
Call Number
HF5415.5
Dewey Decimal Classification
658.8/12
Summary
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
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Access limited to authorized users.
Digital File Characteristics
PDF
text file
text file
Source of Description
Online resource; title from PDF title page (SpringerLink, viewed March 11, 2021).
Added Author
Thirumaran, K. (Tourism and hospitality scholar), editor.
Klimkeit, Dirk, editor.
Tang, Chun Meng, editor.
Klimkeit, Dirk, editor.
Tang, Chun Meng, editor.
Series
Tourism, hospitality & event management. 2510-4993
Available in Other Form
Print version: 9783030576936
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