Managing industrial services : from basics to the emergence of smart and remote services / Thomas Friedli, Philipp Osterrieder, Moritz Classen, editors.
Friedli, Thomas, editor.; Osterrieder, Philipp, editor.; Classen, Moritz, editor.
2021
HD9720.5 .M36 2021
Available Online

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Title Managing industrial services : from basics to the emergence of smart and remote services / Thomas Friedli, Philipp Osterrieder, Moritz Classen, editors.
ISBN 9783030727284 (electronic bk.)
3030727289 (electronic bk.)
9783030727277
3030727270
DOI https://doi.org/10.1007/978-3-030-72728-4
Published Cham : Springer, [2021]
Copyright ©2021
Language English
Description 1 online resource : illustrations
Other Standard Identifiers 10.1007/978-3-030-72728-4 doi
Call Number HD9720.5 .M36 2021
Dewey Decimal Classification 658.5
Summary The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Note Includes index.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (SpringerLink, viewed July 6, 2021).
Added Author Friedli, Thomas, editor.
Osterrieder, Philipp, editor.
Classen, Moritz, editor.
Series Management for professionals. 2192-8096
Available in Other Form Managing industrial services.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
Part I: Theoretical Considerations
Introduction to Managing Industrial Services
Servitization of Manufacturing Companies
Fundamentals of Industrial Service Management
Service Strategy
Organizational Structure
Service Innovation
Service Sales
Service Operations
Customer Relationship Management and the Value Network
Outlook and Summary of Managing Industrial Services
Part II: Insights from Practice
Editorial to Managing Industrial Services: Insights from Practice
Industrial Smart Services Facilitated by the Heidelberg Cloud
Adaptive Service: Digital Service Platform and the Service Crowd Community
Enabling the Dealer Network to Deliver Smart Services
SKF: Rotating Equipment Performance, a Shift in Perspective from Transactions to Outcomes
Value Co-creation as Key to Customer Satisfaction in Digital Services Sales
Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.

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