Service automation in the public sector : concepts, empirical examples and challenges / Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson, editors.
Juell-Skielse, Gustaf, editor.; Lindgren, Ida (College teacher), editor.; Åkesson, Maria, editor.
2022
HD4431
Available Online

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Title Service automation in the public sector : concepts, empirical examples and challenges / Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson, editors.
ISBN 9783030926441 (electronic bk.)
3030926443 (electronic bk.)
3030926435
9783030926434
DOI https://doi.org/10.1007/978-3-030-92644-1
Publication Details Cham, Switzerland : Springer, 2022.
Language English
Description 1 online resource
Item Number 10.1007/978-3-030-92644-1 doi
Call Number HD4431
Dewey Decimal Classification 658.05
Summary This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Note Includes index.
Access Note Access limited to authorized users.
Source of Description Online resource; title from PDF title page (SpringerLink, viewed March 24, 2022).
Added Author Juell-Skielse, Gustaf, editor.
Lindgren, Ida (College teacher), editor.
Åkesson, Maria, editor.
Series Progress in IS, 2196-8713
Available in Other Form Print version: 9783030926434
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
Part 1: Editorial
Towards Service Automation in Public Organizations
Part 2: Conceptualization of Public Sector Service Automation
The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions
Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making
Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations
Part 3: Applications of Public Sector Service Automation
Automation and Public Service Values in Human Resource Management
Integration of RPA in Public Services: A tension approach to the case of income support in Sweden
Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work
Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies
Part 4: Implementation Challenges of Public Sector Service Automation
Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey
Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities
Managing two-speed innovation. Combining ambidexterity and platform-oriented IT
What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?.

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