Student support services / Henk Huijser, Megan Yih Chyn A. Kek, Fernando F. Padró, editors.
2022
LB2342.9
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Details
Title
Student support services / Henk Huijser, Megan Yih Chyn A. Kek, Fernando F. Padró, editors.
ISBN
9789811658525 (electronic bk.)
9811658528 (electronic bk.)
9811658501
9789811658501
9811658528 (electronic bk.)
9811658501
9789811658501
Published
Singapore : Springer, [2022]
Copyright
©2022
Language
English
Description
1 online resource : illustrations (some color).
Item Number
10.1007/978-981-16-5852-5 doi
Call Number
LB2342.9
Dewey Decimal Classification
378.1/97
Summary
This volume Student Support Services: Exploring impact on student engagement, experience and learning, covers a wide and diverse range of higher education contexts to explore the current state and the future of student support services. The central focus for all the chapters is about what, why and how to achieve student success within an intricate and complex web of learning ecologies, often invisible to the naked eye but interconnected within and between each other. This has profound impacts on students, often characterised by an ongoing tension between students as learners and students as consumers. With over 40 chapters, the book is divided into two sections. Part 1 is a conceptual section, which explores a multitude of worldviews about the ways in which student support services have impacted and may impact on student engagement, experience and learning. This includes discussions about the tensions and opportunities that arise from the curricular, co-curricular, and extra-curricular conceptualisations of students support services. The discussions come from the vantage point of different ecologies within and between universities and student support services impacts, both intentional and accidental, on the development of students, their transformation as learners and as contributing members of the workforce. For example, this covers disruptive technologies and online approaches, university mission and purpose, worldviews and paradigms held by student support and services units, motivation, student retention, and sense of belonging. Part 2 is a practice-based section with reflections and case studies, again from a wide variety of different higher education contexts. This section dives into the how approaches, solutions, processes deployed by universities to respond to their identified and often contextualised student support and services challenges. This section provides a rich library of possible ideas that readers can reimagine to manage and/or solve their student support and services challenges and problems. In the context of widening participation agendas and an increasingly demand-driven higher education sector, combined with ever-tighter public funding streams and turbulent socio-political environments, the higher education sector has had to step up its game in attracting students and diversify its approaches and strategies. As part of recruitment strategies and marketing campaigns, it has become common to approach potential students as customers. Transaction as a form of two-way (beneficial) engagement has given way to transaction as an exchange for a service or a good focused on order, structure and risk aversion. This book explores whether this is a productive way of approaching it. At the same time, the impact of COVID-19 has drawn further attention to the challenges of creating a sense of community, sense of belonging, personal identity and engagement within the university environment, especially for those not habitually and constantly on-campus. The difficulty of commuter students more fully engaging with university curricular and co-curricular programs remains, especially as students have to spend more of their time working to meet direct and indirect costs of partaking in university studies. Thus, student identity, in terms of being (or becoming) an integral member of the university community, and co-and extra-curricular engagement that enhances the learning of online students are increasingly important areas for universities to pay attention to, and this book shows different pathways both worldviews and practices - in that respect. In an increasingly complex higher education environment, student support services find themselves in an interesting, yet often contradictory, position of having to provide a customer service while also 'developing students throughout their learning journeys within the university, and their future readiness beyond the university, which is increasingly pertinent in a supercomplex world of diversity, contradictions and uncertainties. This volume explores this complexity in a holistic manner, and we are confident that the resulting discussions, implications and suggestions will provide fertile ground for conversations, reflections and explorations of student support services into the future.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Series
University development and administration.
Available in Other Form
STUDENT SUPPORT SERVICES.
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Online Access
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Table of Contents
1. Academic Writing and Student Identity: Helping Learners Write in an Age of Massification, Metrics and Consumerism
2. Creating Collaborative Spaces: Applying a Students as Partner Approach to University Peer Mentoring Programs
3. Empowerment versus Power: The Learning and Performativity Conflict
4. Engaging and Retaining Students in Productive Learning
5. From Customer to Partner: Approaches to Conceptualization of Student-University Relationships
6. Future Institutional and Student Services Leadership Challenges: Implementing a Holistic Whare Tapa Rima-Five-Sided Home Model
7. How to Increase Retention and Graduation Rates
8. Increasing student persistence: Wanting and doing
9. Learner Support Services in an Online Learning Environment
10. Neoliberalism and resistance.
2. Creating Collaborative Spaces: Applying a Students as Partner Approach to University Peer Mentoring Programs
3. Empowerment versus Power: The Learning and Performativity Conflict
4. Engaging and Retaining Students in Productive Learning
5. From Customer to Partner: Approaches to Conceptualization of Student-University Relationships
6. Future Institutional and Student Services Leadership Challenges: Implementing a Holistic Whare Tapa Rima-Five-Sided Home Model
7. How to Increase Retention and Graduation Rates
8. Increasing student persistence: Wanting and doing
9. Learner Support Services in an Online Learning Environment
10. Neoliberalism and resistance.