Measuring customer service effectiveness / Sarah Cook.
2016
HF5415.5 .C665 2016
Linked e-resources
Linked Resource
Details
Title
Measuring customer service effectiveness / Sarah Cook.
Author
ISBN
9780566085383
9781351919012 (e-book)
9781351919012 (e-book)
Published
London, [England] ; New York, New York : Routledge, 2016.
Copyright
2004
Language
English
Description
1 online resource (162 pages) : illustrations.
Call Number
HF5415.5 .C665 2016
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Available in Other Form
Print version: Cook, Sarah, 1955- Measuring customer service effectiveness. London, [England] ; New York, New York : Routledge, 2016, c2004 9780566085383
Linked Resources
Record Appears in