Innovative priority mechanisms in service operations : theory and applications / Shiliang Cui, Zhongbin Wang, Luyi Yang.
2023
T57.9
Linked e-resources
Linked Resource
Concurrent users
Unlimited
Authorized users
Open access
Document Delivery Supplied
Open access
Details
Title
Innovative priority mechanisms in service operations : theory and applications / Shiliang Cui, Zhongbin Wang, Luyi Yang.
Author
ISBN
9783031308413 (electronic bk.)
3031308417 (electronic bk.)
9783031308406
3031308409
3031308417 (electronic bk.)
9783031308406
3031308409
Published
Cham : Springer, 2023.
Language
English
Description
1 online resource (ix, 139 pages) : illustrations (some color).
Item Number
10.1007/978-3-031-30841-3 doi
Call Number
T57.9
Dewey Decimal Classification
658.4/034
Summary
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.
Bibliography, etc. Note
Includes bibliographical references.
Access Note
Open access.
Source of Description
Online resource; title from PDF title page (SpringerLink, viewed June 27, 2023).
Added Author
Series
SpringerBriefs in service science, 2731-3751
Available in Other Form
Print version: 9783031308406
Linked Resources
Record Appears in