The customer-centered enterprise [electronic resource] : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.
2000
HF5415.5 .T484 2000eb
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Title
The customer-centered enterprise [electronic resource] : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.
Author
ISBN
0071371400 (electronic bk.)
Publication Details
New York : McGraw-Hill, c2000.
Language
English
Description
1 online resource (xv, 245 p.) : ill.
Call Number
HF5415.5 .T484 2000eb
Dewey Decimal Classification
658.8/12
Note
Includes index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
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