Defusing the angry screamer
Dealing with embarrassment or humiliation
Handling legitimate complaints
Controlling those under the influence
Refusing to be coerced
Combating charges of discrimination
Discouraging the dependent personality
Serving as mediator when friction exists
Disabling the backstabber
Meeting the challenge of volatile educational issues
Maintaining confidentiality
What works in all cases
Resource : the school administrators' code of ethics.