What's the secret? : to providing a world-class customer experience / John R. DiJulius.
2008
HF5415.5 .D5583 2008 (Mapit)
Available at General Collection
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Details
Title
What's the secret? : to providing a world-class customer experience / John R. DiJulius.
Author
DiJulius, John R., 1964-
ISBN
9780470196120
0470196122
0470196122
Publication Details
Hoboken, N.J. : Wiley, c2008.
Language
English
Description
xvi, 320 p. : ill. ; 28 cm.
Call Number
HF5415.5 .D5583 2008
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references and index.
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