Johnson & Johnson's Tylenol scare : getting it right
The Exxon Valdez oil tanker spill : the invisible and clueless CEO
The New York Knicks : know when to fold 'em
Chaos in a West Virginia coal mine : "They're alive!"
The church's pedophilia scandal : skeletons in the closet
Dick Cheney : misfiring under pressure
The Glen Ridge rape case : "Stand by our boys"
The death of Pat Tillman : the cover-up is always worse
Rudy Giuliani : a tale of two leaders
Christie Whitman and the EPA : coming clean on Ground Zero
Prudential's terror threat : the "Rock" gets it right
Virginia Tech : a deadly delay?
Don Imus : "I can't get anywhere with you people"
Jon Corzine : getting it right ... and getting it wrong
Jet Blue Airways : a late-night disaster
The O'Reilly "factor" : knowing when to shut up
Taco Bell's E. coli scare : good intentions aren't enough
The New York Times : covering up for Jayson Blair
The Duke "rape" case : a rush to injustice
Alberto Gonzales : paying the price for playing with words
NFL boss Roger Goodell : scoring big points under pressure
FEMA fails during Katrina : talk about "clueless".