What is common about learning commons? : a look at the reference desk in this changing environment / Tim Daniels, Caroline Cason Barratt
Personalizing the library via research consultations / Iris Jastram and Ann Zawistoski
Reaching beyond the walls of the library / Brenda L. Johnson and Laurie A. Alexander
Solution focused reference : counselor librarianship revisited / Ross T. LaBaugh
Embedded library, embedded librarian : strategies for providing reference services in online courseware / Meredith G. Farkas
The IM cometh : the future of chat reference / Stephen Francoeur
Friending our users : social networking and reference services / Cliff Landis
Preemptive reference : coming out from behind the desk / Brian S. Mathews
Wikis and collaborative reference services / John Russell
Get in the game : adapting library services to the needs of gamers / Chad Boeninger
From desk to Web : creating safety nets in the online library / Jerilyn Veldof
Be you, be unique : how to create competitive reference services by being strategically different / Jill S. Stover
Expanding patron services : effectively managing, training, and implementing new reference services / Jennifer Ander and Connie Strittmatter.