Business service management best practices/ [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].
Darmawan, Budi.; Cox, Kimberly.; Ragab, Bahaeldin.; International Business Machines Corporation. International Technical Support Organization.
2004
HD30.37 .D37 2004
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Title
Business service management best practices/ [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].
Author
Darmawan, Budi.
Edition
1st ed.
ISBN
0738497975
Publication Details
Austin, TX : IBM, International Technical Support Organization, c2004.
Language
English
Description
xii, 170 p. : ill.
Call Number
HD30.37 .D37 2004
Dewey Decimal Classification
658/.0285
Note
"Tivoli software"--Cover.
"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
"June 2004."
"SG24-7053-00."
Bibliography, etc. Note
Includes bibliographical references (p. 165-166) and index.
Access Note
Access limited to authorized users.
Added Author
Cox, Kimberly.
Ragab, Bahaeldin.
Added Corporate Author
International Business Machines Corporation. International Technical Support Organization.
Series
IBM redbooks.
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