Effective apology: mending fences, building bridges, and restoring trust / John Kador.
Kador, John.
2009
HD59.2 .K34 2009
Available Online

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Title Effective apology: mending fences, building bridges, and restoring trust / John Kador.
Author Kador, John.
Edition 1st ed.
ISBN 9781576759011 (pbk. : alk. paper)
1576759016 (pbk. : alk. paper)
Publication Details San Francisco : Berrett-Koehler Publishers, 2009.
Language English
Description 273 p.
Call Number HD59.2 .K34 2009
Dewey Decimal Classification 659.2
Bibliography, etc. Note Includes bibliographical references (p. 243-251) and index.
Access Note Access limited to authorized users.
Series BK business book.
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
The age of apology
Why we apologize and what it accomplishes
Recognition
Responsibility
Remorse
Restitution
Repetition
When, where, and how to apologize
How to accept (and reject) an apology
Apology and forgiveness
Obstacles to wholehearted apology
The best apology possible : ten apology do's and don'ts
Talking about apology : frequently asked questions
What can I do now? Five apology practices.

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