America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
Pupo, Raul.
2010
HF5415.5 .P87 2010eb
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Title America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
Author Pupo, Raul.
ISBN 9780313386039 (electronic book)
9780313386022
0313386021
031338603X
Publication Details Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010.
Language English
Description 1 online resource (xxiii, 167 p.)
Call Number HF5415.5 .P87 2010eb
Dewey Decimal Classification 658.8/12
Summary Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch customer service every step of the way.
Bibliography, etc. Note Includes bibliographical references (p. [155]-160) and index.
Access Note Access limited to authorized users.
Source of Description Description based on print version record.
Available in Other Form America's service meltdown.
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