America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
2010
HF5415.5 .P87 2010eb
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Details
Title
America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
Author
Pupo, Raul.
ISBN
9780313386039 (electronic book)
9780313386022
0313386021
031338603X
9780313386022
0313386021
031338603X
Publication Details
Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010.
Language
English
Description
1 online resource (xxiii, 167 p.)
Call Number
HF5415.5 .P87 2010eb
Dewey Decimal Classification
658.8/12
Summary
Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch customer service every step of the way.
Bibliography, etc. Note
Includes bibliographical references (p. [155]-160) and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on print version record.
Available in Other Form
America's service meltdown.
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Table of Contents
Leadership from the top
A customer focus trumps all other strategies
The service ethic
Power to the front line
Musings on the economics of service.
A customer focus trumps all other strategies
The service ethic
Power to the front line
Musings on the economics of service.