Foreword; Preface; Table of Contents; List of Acronyms; List of Figures; List of Tables; 1 Introduction; 1.1 Background and Motivation of the Research; 1.2 Research Approach; 1.3 Results; 1.4 Structure of the Book; 2 Systematic Literature Review of Empirical Support Regarding BPMS and BPMM Models; 2.1 Design of SLR for BPMS; 2.2 Data Gathering; 2.3 Review of the Findings for BPMS Empirical Evidence; 2.4 Systematic Literature Review for BPM Maturity Models; 2.5 Introduction to Business Process Management Maturity Models; 2.5.1 Capability Maturity Model

2.5.2 The Business Process Maturity Model by OMG2.5.3 The Business Process Management Maturity Model by Gartner; 2.5.4 Process and Enterprise Maturity Model; 2.5.5 The Business Process Management Maturity Model by McCormack and Lockamy; 2.5.6 Synthesis of the Steps of BPMM Models and Hypotheses; 2.6 Design of Systematic Literature Review for Steps in BPMM Models; 2.7 Data Gathering; 2.7.1 Findings that Support the Progress along BPMM; 2.7.2 Findings that Support One or Multiple Steps; 2.7.3 Findings that Conflict or Deviate from BPMM; 2.7.4 Summary of the Findings for BPMM Empirical Evidence

3 Theoretical Approach3.1 Historical Paths to BPM; 3.1.1 The Nature of a Theory According to Three World-Views; 3.1.2 From Taylorism to Business Process Re-Engineering; 3.1.3 Alternative Approaches towards BPM; 3.1.4 History of Leadership Styles; 3.1.5 Summary of Historical Paths; 3.2 Theorizing Change with BPM and Its Systems; 3.3 Describing Theory of the Stable State Work System; 3.3.1 Mission, Vision, and Values; 3.3.2 The Value Proposition to Customers; 3.3.3 Alignment with Strategies; 3.3.4 Fit with the Environment; 3.3.5 Manager Roles; 3.3.6 BPM Team Role and Relational Coordination

3.3.7 Participation of the People3.3.8 BPMM Models and Best Practices as Information; 3.3.9 BPMS as an Enabler of 'Technochange'; 3.4 Focal Theory for BPM and Its Systems; 3.4.1 Build System; 3.4.2 Complementary Focal Theories; 3.5 Comparison with Rival Approaches; 3.6 Summary; 4 Case Study; 4.1 Introduction of the Case Organization and Method; 4.2 The Initial State of the BPM Initiative; 4.3 The Goal State of the BPM Initiative; 4.3.1 Components of the BPMS; 4.3.2 The Build System; 4.3.3 The BPMS System Integration and Information Model

4.3.4 The BPMS Applications and Fit with Environment and IT Strategy4.3.5 Contents of the BPMS Questionnaire; 4.3.6 Response Number 1; 4.3.7 Response Number 2; 4.4 Comparison of the BPM and ERP Initiatives at ITCorp's Service Business Unit; 4.4.1 The Initial State of "Services ERP"; 4.4.2 The Goal State of the SERP Initiative; 4.4.3 The Build System for SERP; 4.5 Analysis and Conclusions of the Case Study; 4.5.1 The Outcome of the BPM Initiative; 4.5.2 Outcomes of the SERP; 4.5.3 Focal Theory and Complementary Focal Theories; 5 Action Research