The ostrich effect : solving destructive patterns at work / William A. Kahn.
Kahn, William A., 1959- author.
2016
HD58.7 .K327 2016 (Mapit)
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Title The ostrich effect : solving destructive patterns at work / William A. Kahn.
Author Kahn, William A., 1959- author.
ISBN 9781138023505 hardcover
1138023507 hardcover
9781138023512 paperback
1138023515 paperback
Published New York : Routledge, 2016.
Copyright ©2016
Language English
Description xvii, 194 pages ; 23 cm
Call Number HD58.7 .K327 2016
Dewey Decimal Classification 658.3001/9
Summary "'The Ostrich Effect' goes beyond the typical 'how to' approach of most books that deal with difficult conversations at work. It aims to teach the reader what conversations to have, and when to have them, in order to solve the destructive problems that occur in the workplace. Like the proverbial ostrich with its head in the sand, people often avoid confronting small issues at work but, if avoided, these issues will escalate and inevitably wreak havoc. Drawing on a combination of social science research and Kahn's practical experiences as an organizational psychologist, the book examines the micro-processes that underlie the way in which these problems develop and flourish. These micro-processes are tiny, fleeting, and hardly noticeable, but when they are identified, something startling becomes apparent: there is a predictable pattern to this escalation. The book uses a variety of examples to demonstrate this pattern across a range of organizations and industries, and offers a toolkit to help guide the reader in resolving people problems at work. The toolkit focuses not on changing others, but on changing how we interact with others - our own behavior is the most powerful force for change that we have"--Page four of cover.
Bibliography, etc. Note Includes bibliographical references and index.
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Hiding in plain sight
Just between us
Workarounds
Speak now
Ostriches on the move
Hauntings
Truth to power
Eyes wide shut
The scalpel and the damage done
Staying in view.

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