Service desk and incident manager : careers in IT service management / Peter Wheatcroft.
2014
HD9696.C62 .W443 2014
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Details
Title
Service desk and incident manager : careers in IT service management / Peter Wheatcroft.
Author
Wheatcroft, Peter, author.
ISBN
9781780172330
9781780172361 (Kindle)
9781780172347 (electronic bk.)
9781780172354 (electronic bk.)
9781780172361 (Kindle)
9781780172347 (electronic bk.)
9781780172354 (electronic bk.)
Published
Wiltshire, England : BCS The Chartered Institute for IT, 2014.
Copyright
©2014
Language
English
Description
1 online resource (145 pages) : illustrations, tables.
Call Number
HD9696.C62 .W443 2014
Dewey Decimal Classification
380.1450016425
Note
Includes index.
Access Note
Access limited to authorized users.
Source of Description
Description based on online resource; title from PDF title page (ebrary, viewed August 8, 2014).
Series
BCS Guides to IT Roles
Available in Other Form
Service desk and incident manager : careers in IT service management.
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Record Appears in
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