Leading the customer experience : inspirational service leadership / Sarah Cook.
Cook, Sarah, 1955-; EBSCOhost
2015
HF5415.5 .C66355 2015
Available Online

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Title Leading the customer experience : inspirational service leadership / Sarah Cook.
Author Cook, Sarah, 1955-
ISBN 9781317106777 (electronic bk.)
1317106776 (electronic bk.)
9781472447692
1472447697
Published Farnham, Surrey, England ; Burlington, VT : Gower, [2015]
Language English
Description 1 online resource (xii, 174 pages.)
Call Number HF5415.5 .C66355 2015
Dewey Decimal Classification 658.8/12
Bibliography, etc. Note Includes bibliographical references (pages 159-162) and index.
Access Note Access limited to authorized users
Reproduction Electronic reproduction. Ipswich, MA Available via World Wide Web.
Source of Description Description based on print version record.
Added Corporate Author EBSCOhost
Available in Other Form Ebook version 9781472447715
Original 1472447697
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
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Acknowledgments
Preface
Why does leadership matter when it comes to customer experience?
The qualities of the customer focused leader
Customer insights and priorities
Recruiting for attitude, training for excellence
Motivating and empowering your people
Communicate and praise
Improve and innovate
Consistently consistent
Bibliography
Index.

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