Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry / Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam.
Enz, Cathy A., 1956-, author.; Kimes, Sheryl E., author.; Siguaw, Judy A., author.; Verma, Rohit., author.; Walsh, Kate., author.; Withiam, Glenn., editor.
2016
TX911.3.M27 E592 2016
Available Online

Linked e-resources

Linked Resource Online Access

Details

Title Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry / Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam.
Author Enz, Cathy A., 1956-, author.
Edition First edition.
ISBN 9781631570438 paperback
9781631570445 (electronic bk.)
Published New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016.
Language English
Description 1 online resource (x, 200 pages)
Call Number TX911.3.M27 E592 2016
Dewey Decimal Classification 647.94068
Summary This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.
Bibliography, etc. Note Includes bibliographical references and index.
Access Note Access limited to authorized users.
Source of Description Title from PDF title page (viewed on September 14, 2016).
Added Author Kimes, Sheryl E., author.
Siguaw, Judy A., author.
Verma, Rohit., author.
Walsh, Kate., author.
Withiam, Glenn., editor.
Series Service systems and innovations in business and society collection. 2326-2699
Available in Other Form Print version: 9781631570438
Linked Resources Online Access
Record Appears in Online Resources > Ebooks
All Resources
1. The nature of innovation
2. Improving the customer experience
3. Better human resources for improved operations
4. Sustainability innovation
5. Applying technology for corporate success
6. Innovative restaurant concepts
7. Lodging concept innovation
8. Strategic intermediation
9. Achieving success through innovation
About the authors
Index.

Browse Subjects

Show more subjects...

Statistics

from
to
Export