pt. I. Craft of consulting
Defining training and consulting
Stages of the consultation process and developing initial credibility
pt. II. Conducting needs assessments
How do we know what we have when we have it
pt. III. Training and consulting strategies and techniques
Technology and training and consulting
Designing consulting interventions
pt. IV. Correcting communication failures
Isn't anyone listening: Using active listening techniques
Why are meetings so boring and unproductive: managing meetings
When your client asks: how can I face this audience
Can this group work as a team: team-building techniques
How do you tell clients what kind of job they are doing: using descriptive feedback
How do I cope with difficult people: Dealing with people and conflict
How can people get organized when the rules keep changing: understanding change processes
Globalization and international consulting / Mary M. Eicholtz
Evaluating the impact of training
Strategies for evaluating a consultation
Helping clients manage personal and professional relationships at work
The business of consulting: Entrepreneurship, marketing, ethics, and career development.