How to get things right : a guide to finding and fixing service delivery problems / Beatriz Muñoz-Seca ; translated by Michael Martin Roberts.
2019
HD9980.5
Linked e-resources
Linked Resource
Online Access
Concurrent users
Unlimited
Authorized users
Authorized users
Document Delivery Supplied
Can lend chapters, not whole ebooks
Details
Title
How to get things right : a guide to finding and fixing service delivery problems / Beatriz Muñoz-Seca ; translated by Michael Martin Roberts.
ISBN
9783030140885 (electronic book)
3030140881 (electronic book)
9783030140878
3030140873
3030140881 (electronic book)
9783030140878
3030140873
Published
Cham : Palgrave Macmillan, 2019.
Language
English
Description
1 online resource : illustrations
Call Number
HD9980.5
Dewey Decimal Classification
658.4013
Access Note
Access limited to authorized users.
Source of Description
Online resource; title from PDF title page (viewed June 13, 2019)
Added Author
Roberts, Michael Martin, translator.
Series
Palgrave Macmillan IESE business collection.
Available in Other Form
Print version: 9783030140878
Linked Resources
Online Access
Record Appears in
Online Resources > Ebooks
All Resources
All Resources