Lives on the line : how the Philippines became the world's call center capital / Jeffrey J. Sallaz.
2019
HE8789.P45
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Details
Title
Lives on the line : how the Philippines became the world's call center capital / Jeffrey J. Sallaz.
ISBN
9780190630690 (electronic book)
Published
New York, NY : Oxford University Press, 2019.
Language
English
Description
1 online resource : illustrations.
Call Number
HE8789.P45
Dewey Decimal Classification
381.14209599
Summary
Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centres and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centres are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work.
Note
Also issued in print: 2019.
Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centres and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centres are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work.
Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's 'voice capital.' 'Lives on the Line' argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centres and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centres are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work.
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
Source of Description
Description based on online resource; title from home page (viewed on July 5, 2019).
Series
Global and comparative ethnography.
Oxford scholarship online.
Oxford scholarship online.
Available in Other Form
Print version: 9780190630652
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